Statute

TERMS AND CONDITIONS (hereinafter referred to as "Terms and Conditions")

Table of Contents

DEFINITIONS
§1. General Provisions
§2. Placing an order
§3. Account creation
§4. Product prices and promotions
§5. Order cancellation
§6. Complaint procedure and warranty
§7. Withdrawal from the contract
§8. Other rights and obligations of the parties
§9. Dispute resolution
§10. Newsletter
§11. Changes to the terms and conditions
§12. Final provisions

DEFINITIONS

The terms capitalized in these Terms and Conditions shall be understood in accordance with the following definitions:

Company – LEBRAND Sp. z o.o. with its registered office in Warsaw (03-996) at ul. Samolotowa 7/69, entered into the register of entrepreneurs kept by the District Court for the capital city of Warsaw in Warsaw, XIV Commercial Division of the National Court Register under KRS number 0000916024, NIP 5213935533, REGON: 389552761.

Cookies – small text information sent by the website and stored on the Client's side (usually on the computer's hard drive) when concluding contracts via the Online Store operated by the Company at www.lebrand.pl and www.lebrand.eu.

Consumer – a natural person concluding a Contract and ordering a product for purposes not directly related to business or professional activity within the meaning of Article 221 of the Civil Code.

Client – a natural person with full legal capacity or an Entrepreneur.

Client Account - a Client's profile created via the Store's website, at the Client's initiative, access to which is secured by prior verification of the login and created password, containing the Client's address details and payment details.

Product Delivery Entity – a courier company to which the Company or an external Supplier has entrusted the delivery of the shipment to the Client;

Product – a movable item available in the Online Store, in particular clothing, footwear, jewelry, accessories offered by LEBRAND

Entrepreneur – natural persons, legal persons, organizational units without legal personality conducting business activity and other entities having a REGON number;

Online Store, LEBRAND Online Store, Store – an online store operated by LEBRAND via the website at www.lebrand.pl and www.lebrand.eu.

Force Majeure – an external, unexpected, unforeseeable event beyond the control of the parties (e.g., weather catastrophes, riots);

Order – a declaration of the Client's will directly aimed at placing an order for the purchase of a Product, specifying in particular the type and number of Products.

§1. General Provisions

1. The Regulations define the rules for Clients' use of the Online Store at www.lebrand.pl and www.lebrand.eu to order Products, and in particular:

conditions and rules for placing Orders by Clients through the LEBRAND Online Store;
conditions and scope of placing an Order;

conditions and method of withdrawal from the Contract,
complaint procedure.


2. The Regulations are available on the website www.lebrand.pl and www.lebrand.eu, in Polish and English language versions. The Client can familiarize themselves with its content on the indicated website, as well as download a file containing the Regulations to save and reproduce it at any time.

3. The Online Store under the name LEBRAND is operated by the Company.

4. Store contact details:
a) e-mail: contact@lebrand.pl
b) correspondence address: LEBRAND, ul. Czyżewska 7, 02-908 Warszawa.

5. The User is obliged to use the Store and its functionalities in accordance with legal provisions, the provisions of these Regulations and good customs. It is forbidden to use the Store in a way that may infringe the personal rights of other people and to post or disseminate content via the Store that is vulgar, untrue, or may infringe personal rights, law, or other legitimate interest of the Company or third parties. In the event of a change in their personal or contact details, the Client is obliged to correct or supplement them. 

§2. Placing an Order

The purchase of Products is possible:

a) after prior creation or logging in to the Client Account or
b) after the Client provides the following data in the Online Store: first name, last name, residential address (in the case of a natural person) or company name, contact address (in the case of a legal person or an organizational unit without legal personality), delivery address, if it is an address other than the residential address or contact address, as well as a phone number, e-mail address.

Placing an Order in the Store and concluding a contract takes place by performing the following actions, subject to paragraph 3:

a) adding Products to the basket,
b) acceptance of these Regulations,
c) acceptance of the content of information about the processing of personal data,
d) choice of Order delivery method
e) choice of payment method for the Order and its delivery.



In the case of choosing a payment for the Order and delivery other than cash on delivery, the Contract is concluded on condition that payment for the order is made within 3 days. In the absence of payment within the appropriate period, the contract is terminated.

The online store immediately confirms the placement of the Order and the conclusion of the Contract if the condition referred to in paragraph 3 above is met. The message containing the confirmation of the conclusion of the Contract also includes a VAT invoice for the Order.

The Store sends Products in the manner chosen by the Client within no more than 3 working days from the date of conclusion of the Contract. In the event of circumstances that may result in an extension of the shipment containing the Order, the Store will inform the Client about this circumstance by contacting them at the e-mail address provided by them.

In the case of purchasing several Products within one Order, the ordered Products may be sent to the Client in more than one package. In such a situation, the Client does not incur additional delivery costs.
The delivery time of the Order depends on the delivery method chosen by the Client. The Store is not responsible for delays in delivery after the Order has been sent in the manner chosen by the Client.

Deliveries are carried out throughout Europe in accordance with the terms of service applicable to the entity entrusted with the delivery of the Order, according to the Client's choice.

The courier will attempt to deliver the order to the delivery address twice. In the event of repeated absence of the Client or a person authorized by them at the indicated address, the Order will be returned to the Store. In such a situation, the Order may be resent to the Client at the address indicated by them and at their expense.

In the event of failure to collect a cash on delivery order, the Store reserves the right to block the cash on delivery option for a Client who fails to collect a cash on delivery shipment twice.

In case of doubts about the correctness of the Client's data necessary for delivery, the Store may contact the Client by e-mail or phone to verify these data.
Online payment processing services are provided by PayPo, Stripe and Przelewy24.

Available payment methods are:

• instant bank transfer,
• traditional bank transfer within 3 days,
• payment cards: Visa, Visa Electron, Mastercard, MasterCard Electronic, Maestro,
• cash on delivery,
• Stripe,
• Klarna (deferred payment - pay in 30 days).

In case of any requests or instructions regarding Product delivery, packaging method, delivery of a paper VAT invoice or other matters related to the Order, the Client should include this information in the "Comments" section visible during the order placement process when choosing the delivery method.


§3. Account Creation

Creating an Account in the Online Store is initiated by the Client by selecting the "Create" button in the "Create account/Log in" tab on the website used by the Store.

Account creation requires the Client to enter a login in the form of the Client's e-mail address and to enter a password. To confirm the account creation, a message containing an activation link will be sent to the Client's provided e-mail address. After the Client opens the link referred to in the previous sentence, the Client Account will be activated.

Through the Client Account, the Client can enter their address details, delivery details, phone number and payment card details, which the Client can use to pay for subsequent Orders.
Through the Client Account, the Store can inform the Client about granted discounts, promotional and marketing campaigns, the Store's offer, and the offer of third parties cooperating with the Store in its operations.

The Client may delete the Account at any time by selecting the "Delete account" button.

§4. Product Price

1. Prices shown in the Store are expressed in Polish zlotys and include VAT. Prices of Products presented on the Store's website do not include delivery costs. The total value of the Order includes the price of the Product and its delivery costs. Discounted products are excluded from other promotions, including the discount for the first order after signing up for the newsletter. The discount for the first order does not combine with other temporary promotions.

2. The proof of purchase is a VAT invoice issued by the Store and attached to the Order sent to the Client. All financial transaction costs are borne by the Client. In the case of a purchase made from the 24/7 GIFT MACHINE powered by LENOVO vending machine, the proof of purchase is the payment confirmation.

3. Product delivery costs depend on the Client's choice of the entity performing the Product delivery, whose offer is indicated in the Store. Delivery costs may vary depending on the Product delivery location and the chosen payment method.

4. The Store is obliged to deliver the Product without defects. Therefore, the Client should check the quality of the received Product immediately after receiving it and, if any irregularities are found, notify the Store to determine further steps.

5. In the case of courier shipments, before collecting the Product, it should be checked whether it has been damaged in transport. If the Goods are damaged, the shipment should not be accepted. In the event of circumstances described in this point, the Client is obliged to notify the Store to determine further steps.

6. In the event of receiving a shipment and the Client discovering a defect or damage to the Product that could not be noticed externally upon receipt, including, among others:

a) mechanical damage to the contents of the shipment,
b) incompleteness of the shipment,
c) inconsistency of the contents of the shipment with the subject of the Order.

The Client is obliged to contact the Store as soon as possible to clarify the matter and initiate the complaint procedure.

 

7. Birthday promotion 30.10.2025 - 25.11.2025

The birthday promotion lasts from 30.10.2025 to 25.11.2025 or while supplies last. For purchases over 500 PLN, a mini bandana in cognac color is added as a gift, and for purchases over 1000 PLN, a large bandana in cognac color. To take advantage of the promotion, add a bandana corresponding to the order value to your cart. The discount is applied automatically.
In case of a return of an order or part of it, which reduces the purchase value to an amount that does not meet the promotion conditions, the bandana or mini bandana must also be returned.

§5. Order Cancellation

1. If the Products covered by the Order have not yet been dispatched by the Store, the Client may withdraw from the Order by cancelling it electronically at: contact@lebrand.pl. This does not limit the Client's right, as a Consumer, to withdraw from the contract in accordance with the Regulations.


2. The Client will be immediately notified electronically of a successful cancellation or inability to cancel the order.

§6. Complaint Procedure and Warranty

1. A Client who is a Consumer has the right to file a complaint about a Product included in the Order.

2. If the received Product is defective, the Client may exercise the rights granted to them by the Company under the warranty for defects in the sold item. The Company is liable to the Client for the non-conformity of the Product with the contract.

3. The Consumer makes a complaint by sending a complaint form regarding the given Product. To speed up the complaint process, it is advisable to provide the following information in the complaint: the Consumer's first name and last name, date of notification, invoice number, name and quantity of the complained Product, description and type of defect, the Consumer's request, contact details (phone or e-mail address).

4. Complaints should be sent in writing to: LEBRAND, ul. Czyżewska 7, 02-908 Warsaw, with the note "Reklamacja" on the envelope.

5. The Consumer's rights are regulated by the provisions of the Act of May 30, 2014, on consumer rights and the relevant provisions of the Act of April 23, 1964 - Civil Code, which apply to these Regulations.

6. If the Product has a defect, the Consumer may:

a) submit a statement requesting a price reduction or
b) submit a statement of withdrawal from the sales contract,
unless the Company immediately and without undue inconvenience to the Client replaces the defective Product with a defect-free one or removes the defect. This limitation does not apply if the Product has already been replaced or repaired by the Company or the Company has failed to fulfill its obligation to replace the defective Product with a defect-free one or remove the defect.

7. The Consumer may, instead of the Company's proposed:

a) removal of the defect - demand replacement of the Product with a defect-free one or
b) instead of replacement of the Product - demand removal of the defect, or return of the paid price,
unless bringing the Product into conformity with the contract in the manner chosen by the Client is impossible or would require excessive costs compared to the method proposed by the Company.

8. The Store undertakes to notify the Consumer about the date and method of handling the complaint within 14 days from the date of its submission. All information regarding the complaint procedure will be provided by the Company to the Consumer using the address and contact details provided by the Consumer in the complaint.

9. The cost of returning the complained goods is borne by the Client. In the event of a successful complaint, the Company also reimburses the cost of returning the complained goods by the Client.

§7. Withdrawal from the contract

1. A Client who is a Consumer has the right to withdraw from the contract:


in the scope of providing services electronically – maintaining an Account:

a) The Client may withdraw from the Agreement for the provision of electronic services within 14 days from its conclusion without stating any reason. In such a case, the Client submits a statement of withdrawal from the Agreement to the Company in writing to the address: LEBRAND, ul. Czyżewska 7, 02-908 Warsaw or by e-mail to the address: contact@lebrand.pl, with the day of sending the statement being considered the day of submission – such a statement must be sent before the deadline for withdrawal from the Agreement expires.

b) A sample statement of withdrawal from the Agreement is attached to these Regulations (available for download HERE). Using the sample form to submit a statement of withdrawal from the Agreement is not obligatory. The sample withdrawal form also includes Annex 1 to the Act of May 30, 2014, on consumer rights.


in terms of the sales contract:

a) A Client who is a Consumer and has concluded a sales contract may withdraw from this contract without giving reasons by submitting a statement of withdrawal from the contract to the Company within fourteen (14) days from the date of receiving the Product.

b) to effectively withdraw from the sales contract, it is sufficient to send a statement of withdrawal from the sales contract to the Company before the expiry of the aforementioned period. The Client may, but is not obliged to, use the sample statement attached to the regulations (available for download HERE). A statement with the signature of the Client, who is a Consumer, may be sent by post to LEBRAND, ul. Czyżewska 7, 02-908 Warsaw. In the event of withdrawal from the Sales Agreement, the agreement is considered not concluded to the extent covered by the statement of withdrawal.

c) in the event of sending a statement of withdrawal from the sales contract, the Company immediately confirms to the Client the receipt of the statement.

The return of the Product should take place together with the statement of withdrawal or immediately after this statement, but no later than 14 days from the date of withdrawal from the sales contract. The Consumer should send the returned Goods to the address: LEBRAND, ul. Czyżewska 7, 02-908 Warsaw. In the event of a possible return, the set must be returned in its entirety.

The return of the Product is considered effective if the Product has intact tags and shows no signs of prior use.

In the case of returning an order containing a set, the entire set must be returned. Otherwise, the refund amount will be reduced by the difference resulting from the full price of the product outside the set.

In the case of returning an order subject to a promotional offer and containing a free product, if after the return the order no longer meets the requirements for receiving the free gift, the free gift must also be returned. Otherwise, the refund amount will be reduced by the value of the free gift.

 

Based on Article 38 of the Consumer Rights Act, all products with personalization options are excluded from returns.

The Company shall immediately, but no later than fourteen (14) days from the day on which the Client's declaration of withdrawal from the sales contract was delivered to it, refund all payments made by the Client, including the cost of Product delivery up to the cheapest Product delivery method available in the Store. The Company may withhold the refund until it receives the Product back and the time necessary to verify whether the requirements referred to in paragraph 4 above have been met.

The Company makes refunds by traditional bank transfer or in the original form of payment within 14 working days from receiving the returned Product.

The Consumer is liable for any diminished value of the Product resulting from using it in a manner exceeding what is necessary to establish the nature, characteristics and functioning of the Product. The Company does not accept shipments sent with cash on delivery.

8. The Company informs that, in accordance with Article 38 of the Act of May 30, 2014, on consumer rights, the right to withdraw from a distance contract does not apply to the Consumer, among others, in the case of concluding contracts:

– where the subject of the service is a non-prefabricated item, manufactured according to the Consumer's specifications or serving to satisfy their individualized needs;
– where the subject of the service is items which, after delivery, due to their nature, become inseparably connected with other items.

- products that cannot be returned for hygiene reasons, such as earrings

DOWNLOAD RETURN FORM

§8. Other rights and obligations of the Parties

1. The Client declares that all information provided by them in any form during the use of the Online Store and during order processing and any complaint procedure is true and accurate to the best of their knowledge.

2. The Company has the right to temporarily suspend the placement of Orders in the Online Store for the duration of technical maintenance and modernization works of the service.

3. The Company has the right to withdraw from the execution of an Order at any time, and in particular in the event of a breach of the Regulations by the Client, especially if the Client provides incorrect personal data, company data, or payment-related data. Regardless of the above, the Company is entitled to take appropriate action if the Client violates generally applicable laws.

§9. Dispute resolution

1. In the event of a dispute arising in connection with the performance of the Agreement, the Parties shall endeavor to resolve the dispute amicably.

2. The Consumer may use the online consumer dispute resolution system platform (ODR platform), in accordance with Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Regulation on consumer ODR). The European ODR platform is intended to facilitate independent, impartial, transparent, effective, fast and fair out-of-court resolution of disputes between consumers and traders concerning contractual obligations arising from online sales contracts or service contracts concluded between consumers residing in the European Union and traders established in the European Union. The Consumer may submit their complaint, for example, via the EU ODR online platform, available at: http://ec.europa.eu/consumers/odr. The use of available out-of-court complaint handling and claim enforcement methods is possible after the complaint procedure has been completed and is voluntary – both parties must agree to the procedure.

3. Any disputes arising between the Client and the Company shall be subject to the jurisdiction of the courts competent in accordance with the provisions of the Civil Procedure Code.

§10. Newsletter

1. The Client may consent to receive the Newsletter provided by the Company. The Newsletter is sent only to Clients who have subscribed to the Newsletter by checking the appropriate box in the Account registration form or order form and have agreed to receive commercial information, within the meaning of the Act of July 18, 2002, on the provision of electronic services (Journal of Laws of 2019, item 123, as amended), to the provided email address.

2. As part of the Newsletter service, information in the form of an electronic letter (e-mail) is sent to the Client's provided e-mail address. The Newsletter contains, in particular, information about product offers, current promotions, and other information about products offered by the Store. The Newsletter is sent free of charge.

3. The Client may at any time, without giving any reason and without incurring costs, change the indicated e-mail address to which the Newsletter is sent or unsubscribe from the Newsletter by clicking on the Newsletter link located in the footer of each Newsletter, entering their e-mail address in the appropriate field, and then selecting the "Unsubscribe" button.

§11. Changes to the Regulations

1. The Company reserves the right to make changes to these Regulations, including to reflect changes in legal provisions, changes in functions offered through the Store, introduction of new services in the Store, better protection of Clients' interests, clarification of issues raising Clients' doubts, organizational changes on the part of the Company, or the inability to further provide services by the Company under current conditions.

2. Changes to the provisions of the Regulations cannot lead to the Client losing acquired rights, if they were acquired in accordance with the law.

3. All Orders accepted by the Store for execution before the date of change of the Regulations are executed based on the Regulations that were in force on the day the Client placed the Order, unless the provisions of the new version of the Regulations are more favorable to Clients.

4. The Company will notify Clients of changes to the Regulations by sending appropriate information to the email addresses provided by them when creating the Account at least 14 days before the planned changes come into force. The Company will also post information about changes to the Regulations on the Store's website at least 14 days before the planned changes come into force.

5. If the Client does not accept the new content of the Regulations, they should notify the Company within 14 days from the date of receiving information about the change of the Regulations. Lack of objection within 14 days from the date of notification will be considered, in case of doubt, as acceptance of the new version of the Regulations.

6. Changes to the form and nature of operating the Store, in particular changes to the graphic design of the Store, addition of new functionalities, photos, do not constitute a change to these Regulations, provided that these changes are not inconsistent with the provisions of these Regulations.

§12. Final provisions

1. The Store is the property of the Company. All trademarks, service marks and names provided on the Website are the property of the Company or the right to use them by the Company results from separate agreements with authorized entities. Textual and graphic materials and IT solutions contained on the Store's website are legally protected, in particular by the provisions of the Act of February 4, 1994, on copyright and related rights.

2. The Store, as well as its individual elements, may not be modified, copied, distributed or published for commercial purposes, unless the Company gives its prior written consent.

3. Users of the Store's website and Clients do not have the right, without the prior express consent of the Company, to use the materials and works posted on this website, under penalty of full liability for damages to the Company and to the authors of individual works.

4. By using the Store's website, the user assumes full responsibility for behavior that violates the law and for any damage resulting from such behavior, also towards third parties.

5. The minimum hardware requirements enabling the Client to use the Online Store are as follows: installed Mozilla Firefox browser version 83 or later or Google Chrome browser version 87 or later with JavaScript enabled. During the use of the Online Store, Cookies are installed in the Client's IT system. A condition for using the services provided electronically by the Company is to enable the installation of Cookies.

6. In matters not regulated by the Regulations, the provisions of the Civil Code and the Consumer Rights Act shall apply.

8. The Regulations come into force on February 18, 2022.