Statute

Dear Customers,

please be informed that on August 26, 2026, there will be a change to the current LEBRAND shop regulations.

The introduction of the new regulations results from adapting their wording to current legal provisions, including those regarding consumer rights, and from clarifying issues related to product availability.

In case of disagreement with the change to the regulations, please notify LEBRAND of this fact within 14 days from the date of receiving information about the change. Disagreement will constitute grounds for the termination of the service agreement regarding the maintenance of the customer account.

We remain at your disposal for any questions.

 

Table of Contents

  1. Definitions
  2. General Provisions
  3. Customer Account
  4. Conclusion of Agreement and Placing Orders
  5. Prices, Promotions, and Payments
  6. Delivery
  7. Product Unavailability and Inventory Errors
  8. Obvious Pricing Errors
  9. Complaints and Seller Liability
  10. Right of Withdrawal
  11. Returns
  12. Newsletter
  13. Personal Data
  14. Intellectual Property
  15. Final Provisions

DEFINITIONS

The terms used in the Regulations mean:

Seller

LEBRAND Sp. z o.o. with its registered office in Warsaw, ul. Samolotowa 7/69, 03-996 Warsaw, entered in the register of entrepreneurs of the National Court Register (KRS) under number 0000916024, NIP 5213935533, REGON 389552761.

Shop

the online shop operated at the addresses:

www.lebrand.pl

www.lebrand.eu

Customer

a natural person, legal person, or an organizational unit with legal capacity making purchases in the Shop.

Consumer

a Customer who is a consumer within the meaning of the Civil Code.

Entrepreneur

a natural person, legal person, or an organizational unit that is not a legal person, to which a separate act grants legal capacity, conducting business activity.

Entrepreneur with Consumer Rights

a natural person conducting business activity who is entitled to rights resulting from the Consumer Rights Act.

Product

a movable item offered by the Seller in the Shop.

Personalized Product

a Product made or modified according to the Customer's individual guidelines.

PRE-ORDER Product

a Product available for order before shipping begins.

Limited Product

a Product available only in a limited number of copies.

Sales Agreement

an agreement concluded between the Seller and the Customer in accordance with these Regulations.

Account

an individual Customer panel.

Business Days

Monday–Friday, excluding statutory public holidays.

§1 GENERAL PROVISIONS

  1. The Regulations specify the rules for using the LEBRAND Online Shop.
  2. The Regulations specify in particular:
  • the rules for placing Orders,
  • the rules for concluding Agreements,
  • payment methods,
  • delivery methods,
  • complaint rules,
  • return rules,
  • rights and obligations of the parties.
  1. The Regulations are made available free of charge on the Shop's website.
  2. The Customer is obliged to use the Shop in accordance with applicable law, good practices, and the provisions of the Regulations.
  3. It is prohibited to:
  • provide illegal content,
  • attempt to violate the Shop's security,
  • use shopping bots without the Seller's consent,
  • use the Shop for activities infringing the rights of third parties.
  1. The Seller exercises due diligence to ensure the proper functioning of the Shop; however, they do not guarantee uninterrupted service availability due to the possibility of technical maintenance, updates, or failures beyond the Seller's control.
  2. The Seller may temporarily suspend the ability to place Orders for technical reasons, safety reasons, or the necessity of maintenance work.


§2 CUSTOMER ACCOUNT

  1. Setting up an Account is voluntary.
  2. An Account can be created by:
  • registration,
  • placing the first Order.
  1. The Customer agrees to provide data consistent with the factual state.
  2. The Customer is responsible for maintaining the confidentiality of the password.
  3. The Seller is not responsible for the consequences of sharing login data with third parties.
  4. The Customer may delete the Account at any time.
  5. The Seller may block the Account only in the event of:
  • violation of the Regulations,
  • attempts at fraud,
  • use of stolen payment cards,
  • actions violating the security of the Shop.

Before permanently deleting the Account, the Seller will inform the Customer via email, unless required by legal provisions or security considerations.

§3 PLACING ORDERS AND CONCLUSION OF AGREEMENT

  1. Information posted in the Shop constitutes an invitation to conclude an agreement and does not constitute an offer within the meaning of the Civil Code.
  2. The Customer places an Order by:
  • adding Products to the cart,
  • selecting the delivery method,
  • selecting the payment method,
  • accepting the Regulations,
  • clicking the “Buy and pay” button.
  1. Placing an Order constitutes an offer to conclude a Sales Agreement.
  2. After receiving the Order, the Seller automatically sends an email message confirming its receipt.
  3. The message referred to in paragraph 4:
  • does not constitute acceptance of the Order for fulfillment,
  • does not mean the conclusion of a Sales Agreement,
  • is purely for informational purposes.
  1. A Sales Agreement is concluded only at the moment of:
  • sending an email message confirming acceptance of the Order for fulfillment

or

  • transferring the Order for shipment.
  1. Until the conclusion of the Agreement, the Seller may refuse to accept the Order, particularly if:
  • the Product is unavailable,
  • there is an error in stock levels,
  • an obvious pricing error occurred,
  • payment was not received,
  • incorrect data was provided, making Order fulfillment impossible,
  • there is a justified suspicion of fraud.
  1. In case of refusal to accept the Order, all received funds will be immediately returned using the same payment method.
  2. The Seller may contact the Customer before accepting the Order for fulfillment to:
  • confirm data,
  • clarify doubts,
  • confirm availability,
  • determine delivery details.
  1. The Seller reserves the possibility to split a single Order into several shipments at no additional cost to the Customer.
  2. Products marked as PRE-ORDER are shipped within the time frame indicated on the Product card.
  3. In the case of an Order including available Products and PRE-ORDER ones, the Seller may:
  • send everything in one shipment,
  • send the Products separately.
  1. Fulfillment times are indicative and may change for reasons beyond the Seller's control.

§4 PRICES, PROMOTIONS, AND PAYMENTS

1. All prices presented in the Shop are gross prices and include VAT in accordance with applicable laws.

2. Prices do not include delivery costs, unless information about free delivery was explicitly stated while placing the Order.

3. The total price of the Order is presented to the Customer before placing the Order.

  1. The Seller reserves the right to:
  • introduce new Products,
  • withdraw Products,
  • organize promotions,
  • terminate promotions ahead of schedule for important reasons,
  • change Product prices.

Changes do not apply to Orders for which a Sales Agreement has already been concluded.

5. Promotions do not combine, unless the terms and conditions of a given promotion state otherwise.

6. If the Customer used a discount code or promotion dependent on the Order value, and then returns a portion of the Products causing the promotion conditions not to be met, the Seller has the right to correct the value of the refunded amount accordingly.

7. In the case of promotions including a free gift product:

  • returning the entire Order also requires returning the free gift,
  • if after a partial return the Order does not meet the promotion conditions, the Seller may reduce the refund amount by the value of the free gift according to its regular price.
  1. Available payment methods include in particular:
  • Stripe,
  • Przelewy24,
  • PayPo,
  • Klarna,
  • card payments,
  • traditional bank transfer,
  • payment on delivery (if available).

The Seller may expand or limit the available payment methods.

9. If payment is not made within 3 business days of placing the Order, the Seller may cancel the Order.

§5 DELIVERY

1. Products are delivered to the territory of countries indicated while placing the Order.

2. Current delivery costs are presented while placing the Order.

3. The fulfillment time is counted from the day of:

  • concluding the Sales Agreement,
  • crediting the payment, if prepayment is required.
  1. For PRE-ORDER Products, the shipping time is indicated on the Product card.

This time is indicative.

  1. In the case of Orders including Products with different availability dates, the Seller may:
  • send everything in one shipment,

or

  • split the Order into several shipments.

The Customer does not incur additional costs for this.

6. The risk of accidental loss or damage to the Product passes to the Consumer at the moment of delivering the Product to the Consumer.

7. After handing over the shipment to the carrier, the Seller is not responsible for delays resulting from the carrier's operations, unless the delay results from circumstances lying on the Seller's side.

8. If the Customer provides an incorrect delivery address, the Seller is not responsible for resulting delays or additional costs.

9. Failure to collect the shipment by the Customer does not constitute an effective withdrawal from the Agreement.

§6 PRODUCT AVAILABILITY AND INVENTORY ERRORS

1. The Seller exercises due diligence to ensure that the information on Product availability presented in the Shop corresponds to actual stock levels.

2. Due to simultaneous sales conducted:

  • in the online shop,
  • in the brick-and-mortar boutique,
  • via sales platforms,
  • during special events,
  • in other sales channels,

in exceptional cases, discrepancies may occur between the presented Product availability and its actual stock level.

  1. The discrepancy may result, among others, from:
  • simultaneous purchase of the last item,
  • system synchronization errors,
  • IT system failures,
  • damage to the Product during order picking,
  • discovery of a Product defect before shipping,
  • inventory error.

4. If unavailability is discovered before the conclusion of the Sales Agreement, the Seller may refuse to accept the Order.

5. If unavailability is revealed after the conclusion of the Agreement, the Seller will immediately inform the Customer and propose, at the Customer's choice:

  • a refund of the full paid amount,

or

  • a replacement Product,

or

  • fulfillment of the Order at a later date, if possible.

6. Refunds shall be made promptly, no later than within the time limit required by applicable law.

7. If an Order includes several Products, the absence of one of them does not preclude the fulfillment of the remainder of the Order, if the Customer consents to it.

§7 LIMITED PRODUCTS

1. Selected Products offered by the Seller are available in limited series.

2. The Seller does not guarantee the availability of a Product once the entire series is sold out.

3. Information regarding a planned resumption of sales is for informational purposes only and does not constitute a commitment by the Seller.

4. Adding a Product to the cart does not reserve it. A reservation is only made once a Sales Agreement is concluded.

§8 OBVIOUS PRICING ERRORS

1. The Seller exercises due diligence to ensure that the prices presented in the Store are correct.

2. In exceptional cases, an obvious technical, IT, or clerical error may occur, resulting in an incorrect Product price being displayed.

3. An obvious error is understood in particular as a price that clearly and grossly deviates from the ordinary market value of the Product and was published due to a mistake.

4. If an obvious error is detected before the conclusion of a Sales Agreement, the Seller may refuse to accept the Order.

5. If an obvious error is detected after the conclusion of an Agreement, the Seller shall immediately inform the Customer of the situation and present possible solutions in accordance with applicable law, including the possibility of terminating the Agreement by mutual consent and the immediate refund of all payments received.

6. The provisions of this paragraph do not prejudice the mandatory provisions of law protecting Consumers.

§9 COMPLAINTS AND SELLER LIABILITY

1. The Seller is liable to the Consumer and the Entrepreneur acting as a Consumer for the lack of conformity of the Product with the Agreement on the terms set forth in the Act of May 30, 2014, on Consumer Rights.

2. A Product is in conformity with the Agreement, in particular, if it:

  • corresponds to the description provided in the Store,
  • corresponds to the presented photos, taking into account natural differences resulting from the settings of monitors and mobile devices,
  • is fit for the purpose for which Products of this kind are usually used,
  • possesses the features typical of Products of this kind.
  1. A lack of conformity with the Agreement does not include, in particular:
  • natural characteristics of materials,
  • differences resulting from manual production,
  • individual pattern placement,
  • minor color differences resulting from screen settings,
  • natural aging of materials during proper use.

4. The Customer should inspect the Product as soon as possible after receipt.

This does not limit the statutory rights of the Consumer.

  1. A complaint may be submitted:
  • by email,
  • in writing,
  • via the complaint form provided by the Seller.
  1. Where possible, the complaint should include:
  • Order number,
  • Customer details,
  • description of the non-conformity,
  • photos (if possible to take),
  • expected method of resolution.

The lack of this information is not a basis for rejecting the complaint.

7. The Seller shall provide a response within 14 days.

8. If the complaint is upheld, the Seller shall bear the costs associated with its fulfillment in accordance with applicable law.

9. If it is necessary to return the Product to process the complaint, the Seller will inform the Customer of how to deliver it.

10. The Seller may first propose:

  • repair,

or

  • replacement of the Product,

if it is in accordance with applicable law.

§ 10 PROVISIONS CONCERNING ENTREPRENEURS

1. This § 10 of the Terms and Conditions and all provisions contained herein are directed at and thus binding only upon the Entrepreneur, i.e., a Customer who is not a consumer or a natural person concluding an agreement directly related to their business activity, where the content of that agreement indicates that it does not have a professional character for that person, resulting in particular from the subject of their business activity, made available under the provisions on the Central Registration and Information on Business.

2. Other provisions not regulated differently in this point are binding.

3. The Seller has the right to withdraw from the Sales Agreement within 14 calendar days from the date of its conclusion. Withdrawal from the Sales Agreement in this case may occur without providing a reason and does not create any claims against the Seller on the part of the Customer.

4. The Seller's liability under the warranty for the Product or for the lack of conformity of the Product with the Sales Agreement is excluded.

5. The Seller may terminate the agreement for the provision of the Electronic Service with immediate effect and without providing reasons by sending a relevant statement to the Customer.

6. The Seller's liability towards a Customer who is an Entrepreneur, regardless of its legal basis, is limited – both as part of a single claim, as well as for all claims in total – to the amount of the paid price and delivery costs under the Sales Agreement. The monetary limitation referred to in the previous sentence applies to all claims made by the Customer against the Seller, including cases where a Sales Agreement was not concluded or claims unrelated to the Sales Agreement. The Seller is liable to the Customer only for typical damages foreseeable at the time of concluding the agreement and is not liable for lost profits. The Seller is also not liable for delays in the transport of the shipment caused by the fault of transport or courier companies.

§11 WITHDRAWAL FROM THE AGREEMENT

1. The Consumer and the Entrepreneur acting as a Consumer have the right to withdraw from a distance agreement without providing a reason within 14 days.

2. The period is counted from the day of receiving the Product.

3. Sending the statement before the deadline is sufficient to meet it.

  1. The statement may be submitted:
  • via the Wygodne Zwroty platform,

or

  • by email,

or

  • in writing.

5. Using the Wygodne Zwroty platform is not mandatory.

6. After withdrawing from the Agreement, the Customer should send back the Goods no later than within 14 days.

7. The cost of sending back the Goods is borne by the Customer, unless the Seller informs otherwise.

§12 RETURNS

  1. The following Products are eligible for return:
  • undamaged,
  • complete,
  • with all tags attached,
  • with all security seals intact.

2. The Customer is solely liable for any reduction in the value of the Goods resulting from their use in a way that goes beyond what is necessary to determine the nature, characteristics, and functioning of the Product.

3. The Seller shall refund the payment promptly, no later than within 14 days from the day of:

  • receipt of the Goods,

or

  • receipt of proof of its return,

whichever event occurs first.

  1. The refund is made using the same payment method, unless the Customer agrees to another form.

Products excluded from return

The right of withdrawal does not apply to:

  • personalized Products,
  • cosmetics in sealed packaging after the seal has been broken,
  • earrings in sealed packaging after the seal has been broken,
  • other Products indicated in applicable law.

Return of sets

If the Product was purchased as a promotional set:

  • the return must include the entire set,

or

  • the Seller may appropriately reduce the refund amount by the value of the lost discount.

Freebies

If the Customer received a freebie dependent on the value of the Order:

upon a partial return:

  • the freebie should also be returned,

or

  • its value will be deducted from the refund amount.

Discount codes

If, after a partial return, the Order no longer meets the promotional conditions, the Seller has the right to adjust the refund value accordingly in line with the promotional terms.

Returns in a boutique

Products purchased online may also be returned at a LEBRAND boutique.

Acceptance of a return in a boutique does not mean an immediate refund.

Refunds are processed by the e-commerce department.

§13 PRODUCT EXCHANGE

1. The Seller does not conduct automatic Product exchanges.

2. If a Customer wishes to receive a different size or color, they may:

  • return the purchased Product,

and

  • place a new Order.
  1. In exceptional cases, the Seller may individually agree to an exchange.

§14 DISCOUNT CODES, VOUCHERS, AND PROMOTIONAL CAMPAIGNS

1. The Seller may organize periodic promotional campaigns, sales, marketing campaigns, and provide Discount Codes on the terms specified in these Terms and Conditions or separate promotion regulations.

  1. A Discount Code may only be used:
  • within its validity period,
  • in accordance with the terms of the given promotion,
  • exclusively by the authorized Customer, if required by the terms of the promotion.

3. Unless the promotion regulations state otherwise:

  • Discount Codes cannot be combined with each other,
  • Discount Codes cannot be combined with other promotions.
  1. A Discount Code is not subject to:
  • exchange for cash,
  • return,
  • resale.
  1. The Seller may refuse to honor a Discount Code in the event of a reasonable suspicion of its:
  • falsification,
  • unauthorized acquisition,
  • use inconsistent with the Terms and Conditions.

6. In the case of returning an Order, the value of the used Discount Code is not subject to a refund or reactivation, unless the regulations of the given promotion state otherwise.

§15 PERSONALIZED PRODUCTS

1. Products made in accordance with the individual guidelines of the Customer are not eligible for return in accordance with applicable law.

2. The Customer is responsible for the accuracy of the provided personalization data.

3. Once personalization has begun, changing the Order may not be possible.

4. The Seller reserves the right to refuse to perform personalization that violates the law, good customs, or the rights of third parties.

§16 PURCHASE RESTRICTIONS

1. For limited Products, the Seller may limit the number of items per Customer.

2. The Seller may cancel excess Orders placed in violation of quantity limits after prior notice to the Customer and a refund of payments made.

3. The Seller may refuse to fulfill Orders placed using automated purchasing systems (bots) or other tools that interfere with the proper functioning of the Store.

4. The Seller may verify the Customer's identity if there is a reasonable suspicion of a violation of the Terms and Conditions.

§17 FORCE MAJEURE

1. The Seller is not liable for failure to perform or improper performance of the Agreement caused by Force Majeure.

  1. Force Majeure is understood in particular as:
  • acts of war,
  • riots,
  • natural disasters,
  • pandemics,
  • massive cyberattacks,
  • failures of ICT infrastructure,
  • decisions of public administration bodies preventing the execution of the Agreement.

3. In the event of Force Majeure, the Order fulfillment deadline may be appropriately extended.

§18 NEWSLETTER

1. The Customer may voluntarily agree to receive the Newsletter.

  1. The Newsletter contains information regarding:
  • new collections,
  • promotions,
  • events,
  • Product premieres.
  1. The consent may be withdrawn at any time.
  2. Resignation from the Newsletter is free of charge.

§19 INTELLECTUAL PROPERTY

1. All rights to the Store belong to the Seller.

2. This applies in particular to:

  • photos,
  • descriptions,
  • graphics,
  • videos,
  • logo,
  • trademarks,
  • Product designs,
  • marketing materials.
  1. Without the Seller's written consent, it is prohibited to:
  • copy photos,
  • copy descriptions,
  • use marketing materials,
  • use trademarks.
  1. It is prohibited to use the Store's content for training artificial intelligence models, creating databases, or for other commercial purposes without the Seller's prior consent, unless otherwise provided by applicable law.

§20 PERSONAL DATA PROTECTION

  1. The controller of personal data is LEBRAND Sp. z o.o.
  2. Detailed information regarding the processing of personal data is contained in the Privacy Policy available on the Store's website.
  3. Cookies are used in accordance with the Cookie Policy.

§21 FINAL PROVISIONS

1. The Terms and Conditions are effective as of August 26, 2026.

2. The Seller may amend the Terms and Conditions only for important reasons, in particular:

  • changes in legal regulations,
  • changes in payment methods,
  • expansion of the Store's functionality,
  • organizational changes,
  • necessity of improving security.

3. Changes to the Terms and Conditions do not affect Agreements concluded before the effective date of the changes.

4. Customers holding an Account will be informed about changes to the Terms and Conditions electronically at least 14 days in advance.

5. In matters not regulated herein, the provisions of Polish law shall apply, in particular:

  • the Civil Code,
  • the Consumer Rights Act,
  • the Act on Providing Services by Electronic Means,
  • provisions regarding personal data protection.

6. Any disputes between the Seller and the Consumer shall be settled by the competent courts in accordance with applicable law.

7. The invalidity of one of the provisions of the Terms and Conditions does not affect the validity of the remaining provisions.



WITHDRAWAL FORM TEMPLATE

Withdrawal form template

(this form should be filled out and returned only if you wish to withdraw from the contract)

–    Addressee: LEBRAND Sp. z o.o. with its registered office in Warsaw, ul. Samolotowa 7/69, 03-996 Warsaw, entered into the register of entrepreneurs of the National Court Register (KRS) under the number 0000916024, Tax ID (NIP) 5213935533, REGON 389552761

–    I/We(*) hereby give notice of my/our withdrawal from the contract of sale of the following goods(*) contract for the supply of the following goods(*) contract for services consisting in the creation of the following goods(*)/provision of the following service(*):


___________________________________________________________________


–    Date of the Sales Contract:


___________________________________________________________________

 

–    Name of the consumer(s):

 

___________________________________________________________________

 

–    Address of the consumer(s):


___________________________________________________________________

 

–    Signature of the consumer(s) (only if the form is sent in paper version):

 

___________________________________________________________________


–    Date:

 

___________________________________________________________________




OLD TERMS AND CONDITIONS (hereinafter referred to as the "Terms and Conditions")


Table of Contents

DEFINITIONS
§1. General provisions
§2. Placing an order
§3. Creating an account
§4. Product prices and promotions
§5. Canceling an order
§6. Complaint procedure and warranty
§7. Withdrawal from the contract
§8. Other rights and obligations of the parties
§9. Dispute resolution
§10. Newsletter
§11. Amendments to the terms and conditions
§12. Final provisions

DEFINITIONS

Expressions used in these Terms and Conditions written with a capital letter shall be understood according to the following definitions:

Company – LEBRAND Sp. z o.o. with its registered office in Warsaw (03-996) at ul. Samolotowa 7/69, entered into the register of entrepreneurs maintained by the District Court for the capital city of Warsaw in Warsaw, XIV Commercial Division of the National Court Register, under KRS number 0000916024, using NIP 5213935533, REGON: 389552761.

Cookies – small text information, sent by a WWW service and saved on the Customer's side (usually on the computer hard drive) in the case of concluding contracts via the Online Store operated by the Company at www.lebrand.pl and www.lebrand.eu.

Consumer – a natural person concluding a Contract and ordering a product for purposes not directly related to business or professional activity within the meaning of Art. 221 of the Civil Code.
Customer – a natural person with full legal capacity or an Entrepreneur.

Customer Account - a Customer profile created via the Store's website, at the Customer's initiative, to which access is secured by prior verification of a login and a created password, containing the Customer's address details and payment data.

Product Delivering Entity – a courier company commissioned by the Company or an external Supplier to deliver the shipment to the Customer;

Product – a movable item available in the Online Store, in particular clothing, footwear, jewelry, accessories offered by LEBRAND

Entrepreneur – natural persons, legal persons, organizational units without legal personality conducting business activity and other entities possessing a REGON number;

Online Store, LEBRAND Online Store, Store – an online store operated by LEBRAND via the website at www.lebrand.pl and www.lebrand.eu.

Force Majeure – an external, unexpected, unavoidable event beyond the control of the parties (e.g., natural disasters, riots);

Order – a statement of the Customer's intent aimed directly at placing an order for the purchase of a Product, specifying in particular the type and number of Products.

§1. General Provisions

1. The Terms and Conditions define the rules for Customers using the Online Store at www.lebrand.pl and www.lebrand.eu for the purpose of ordering Products, and in particular:

the terms and conditions for Customers placing Orders via the LEBRAND Online Store;
the terms and scope of placing an Order;

the terms and method of withdrawing from the Contract,
the complaint procedure.


2. The Terms and Conditions are available on the website www.lebrand.pl and www.lebrand.eu, in Polish and English language versions. The Customer may review its content on the indicated website, and may also download the file containing the Terms and Conditions for its retention and reproduction at any time.

3. The Online Store under the name LEBRAND is operated by the Company.

4. Store contact details:
a) e-mail: contact@lebrand.pl
b) correspondence address: LEBRAND, ul. Czyżewska 7, 02-908 Warsaw.

5. The User is obligated to use the Store and its functionality in accordance with the provisions of law, the provisions of these Terms and Conditions, and good practices. It is prohibited to use the Store in a manner that may infringe upon the personal rights of other persons or to post or distribute via the Store content that is vulgar, untrue, or that may infringe upon personal rights, the law, or any other legitimate interest of the Company or third parties. In the event of a change to their personal or contact details, the Customer is obligated to correct or supplement them.


§2. Placing an Order

Making a purchase of Products is possible:

a) after creating or logging into a Customer Account or
b) after the Customer provides the following data in the Online Store: name, surname, residential address (in the case of a natural person) or company name, contact address (in the case of a legal person or an organizational unit without legal personality), delivery address, if it is an address other than the residential or contact address, as well as a phone number and an e-mail address.

Placing an Order in the Store and concluding a contract occurs through the execution of the following steps, subject to paragraph 3:


a) adding Products to the cart,
b) accepting these Terms and Conditions,
c) accepting the information on personal data processing,
d) selecting the form of delivery of the Order
e) selecting the form of payment for the Order and its delivery.



In the case of selecting a payment for the Order and delivery other than cash on delivery, the Contract is concluded on the condition of paying for the order within 3 days. In the absence of payment within the appropriate time, the contract is terminated.


The online store immediately confirms the placing of the Order and the conclusion of the Contract if the condition referred to in paragraph 3 above is met. The message containing the confirmation of the conclusion of the Contract also includes a VAT invoice for the Order.

For each Product, in the "Delivery" tab, the approximate delivery time specified in business days is indicated. Products available in the PRE ORDER formula also have a specified delivery time.

The processing time for Orders during promotions, special campaigns, and sales may be extended.


In the case of purchasing several Products as part of one Order, the ordered Products may be sent to the Customer in more than one package. In such a situation, the Customer does not incur additional delivery costs.
The delivery time of the Order depends on the form of delivery chosen by the Customer. The Store is not responsible for delivery delays after the Order has been dispatched in the manner chosen by the Customer.


Deliveries are carried out across Europe in accordance with the terms of service applicable to the entity commissioned to deliver the Order, as chosen by the Customer.


The courier will make two attempts to deliver the order to the delivery address. In the event of the continued absence of the Customer or a person authorized by them at the indicated address, the Order will be sent back to the Store. In such a situation, the Order may be re-sent to the Customer at the address indicated by them and at their own expense.

In the event of failure to collect an order cash on delivery, the Store reserves the right to block the cash on delivery option for a Customer who fails to collect a cash-on-delivery shipment twice.


In case of doubts regarding the correctness of the Customer's data necessary to carry out the delivery, the Store may contact the Customer via e-mail or telephone to verify this data.
The entities providing online payment services are PayPo, Stripe, and Przelewy24.

Available forms of payment are:

  • payment by instant bank transfer,
  • payment by traditional bank transfer within 3 days,
  • payment by credit cards: Visa, Visa Electron, Mastercard, MasterCard Electronic, Maestro,
  • cash on delivery,
  • PayPo,
  • Klarna (deferred payment - pay in 30 days).

In case of any requests or instructions regarding the delivery of Products, packaging method, delivery of a paper version of the VAT invoice, or others related to the Order, the Customer should place this information in the "Notes" section visible during the ordering process when selecting the delivery method.


§3. Creating an Account

Creating an Account in the Online Store takes place at the initiative of the Customer by selecting the "Create" button in the "Create account/Log in" tab on the website used by the Store.


Creating an Account requires the Customer to enter a login in the form of the Customer's e-mail address and to enter a password. To confirm the creation of an Account, a message containing an activation link will be sent to the provided e-mail address of the Customer. After the Customer opens the link referred to in the previous sentence, the Customer Account will be activated.


Via the Customer Account, the Customer can enter their address details, delivery data, phone number, and payment card details, using which the Customer can make payments for subsequent Orders.
Via the Customer Account, the Store may inform the Customer about granted discounts, promotional and marketing campaigns of the Store's offer, and the offer of third parties cooperating with the Store within the scope of the Store's business activities.


The Customer may delete the Account at any time by selecting the "Delete account" button.

§4. Product Prices


1. Prices quoted in the Store are expressed in Polish zloty and include VAT. Prices of Products presented on the Store's website do not include delivery costs for the Order. The total value of the Order includes the price of the Product and the costs of its delivery. Discounted Products are excluded from other promotions, including the discount for the first order after signing up for the newsletter. The discount for the first order does not combine with other temporary campaigns.

2. The proof of purchase is a VAT invoice issued by the Store and attached to the Order sent to the Customer. All costs of financial transactions are borne by the Customer. In the case of a purchase made in a 24/7 GIFT MACHINE powered by LENOVO vending machine, the proof of purchase is the payment confirmation.

3. The costs of delivering Products depend on the Customer's choice regarding the entity performing the delivery of the Products, whose offer has been indicated in the Store. Delivery costs may vary depending on the place of delivery of the Products and the selected payment method.

4. The Store is obligated to deliver the Product without defects. Therefore, the Customer should check the quality of the received Product immediately after its receipt and, in case of detecting irregularities, notify the Store in order to determine further steps.

5. In the case of courier shipments, before receiving the Product, one should check whether it has been damaged in transit. In the event that the Goods are damaged, the shipment should not be accepted. In the event of the circumstances described in this point occurring, the Customer is obligated to notify the Store in order to determine further steps.

6. In the case of accepting the shipment and the Customer discovering a deficiency or damage to the Product that could not have been noticed from the outside upon receipt, including, among others:


a) mechanical damage to the contents of the shipment,
b) incompleteness of the shipment,
c) non-compliance of the shipment's content with the subject of the Order.


The Customer is obligated to contact the Store as soon as possible in order to clarify the matter and initiate the complaint procedure.


§5. Canceling an Order

1. In the event that the Products covered by the Order have not yet been dispatched by the Store, the Customer may withdraw from the Order by canceling the Order electronically at: contact@lebrand.pl. This does not limit the right of the Customer who is a Consumer to withdraw from the contract in accordance with the Terms and Conditions.


2. The Customer will be immediately notified electronically about a successful cancellation or the impossibility of canceling the order.


§6. Complaint Procedure and Warranty


1. A Customer who is a Consumer has the right to file a complaint about a Product included in the Order.

2. If the received Product is defective, the Customer may exercise the rights granted to them by the Company under the warranty for defects of the sold item. The Company is liable to the Customer for the non-compliance of the Product with the contract.

3. The Consumer makes a complaint by sending a complaint notification regarding the given Product. To accelerate the consideration of the complaint, it is recommended to provide in the complaint: the Consumer's name and surname, the date of the notification, the invoice number, the name and quantity of the complained Product, a description and type of defect, the Consumer's request, and contact details (phone or e-mail address).

4. Complaints should be directed in writing to: LEBRAND, ul. Czyżewska 7, 02-908 Warsaw with the note "Complaint" on the envelope.

5. The Consumer's rights are governed by the provisions of the Act of May 30, 2014, on Consumer Rights and relevant provisions of the Act of April 23, 1964 – Civil Code, which apply in these Terms and Conditions.

6. If the Product has a defect, the Consumer may:


a) submit a statement requesting a price reduction, or
b) submit a statement on withdrawal from the sales contract,
unless the Company immediately and without excessive inconvenience to the Customer replaces the defective Product with a defect-free one or removes the defect. This limitation does not apply if the Product has already been replaced or repaired by the Company or the Company has not met the obligation to replace the defective Product with a defect-free one or to remove the defect. The Consumer may instead of what was proposed by the Company:


a) removal of the defect - demand an exchange of the Product for one free from defects or
b) instead of an exchange of the Product - demand the removal of the defect, or a refund of the price paid,
unless bringing the Product into compliance with the contract in the manner chosen by the Customer is impossible or would involve excessive costs compared to the method proposed by the Company.

8. The Store undertakes to notify the Consumer of the deadline and method of processing the complaint within 14 days from the date of its submission. The Company will provide all information regarding the complaint procedure to the Consumer using the address and contact details provided by the Consumer in the complaint notification.

9. The costs of returning the advertised goods shall be borne by the Customer. If the complaint is accepted, the Company shall also reimburse the cost of returning the advertised goods by the Customer


§7. Withdrawal from the contract

  1. A Customer who is a Consumer or an entrepreneur with Consumer rights has the right to withdraw from a distance sales contract without giving any reason within 14 days from the day the Customer or a third party indicated by the Customer takes possession of the Goods.
  2. To exercise the right of withdrawal, the Customer should use the electronic return form available at: https://wygodnezwroty.pl/lebrand
  3. The use of the Wygodne Zwroty platform is voluntary and constitutes a convenient way to make a return.
  4. The Customer may return the Goods:
    • by post to the address indicated by the Seller, or
    • in person at the LEBRAND boutique at ul. Mokotowska 26 in Warsaw, during boutique opening hours.
  5. The direct cost of returning the Goods to the Seller shall be borne by the Customer, unless the Seller has explicitly informed otherwise.
  6. The Goods should be sent back or returned immediately, no later than 14 days from the day of withdrawal from the contract. Sending the package before the deadline is sufficient to meet the deadline.
  7. The refund of payment will be made no later than 14 days from the date the Seller receives the returned Goods. The refund will be made using the same payment method used by the Customer when placing the order, unless the Customer explicitly agrees to a different solution.
  8. The Customer is liable for a decrease in the value of the Goods resulting from using them in a way that goes beyond what is necessary to establish the nature, characteristics, and functioning of the Goods.

  9. The right to withdraw from the contract does not apply in cases specified in the applicable laws, in particular with regard to Goods:

  • personalized or made to the Customer's individual order,
  • earrings delivered in a sealed package, which cannot be returned after opening for hygienic reasons.
  • cosmetic products delivered in a sealed package, which cannot be returned after opening for hygienic or health protection reasons,
    1. Only Goods in an intact state, without signs of use, and with original labels and security seals are eligible for return.
    2. In the case of returning an order containing a product set, the entire set is subject to return. In the case of returning an incomplete set, the Seller reserves the right to proportionately reduce the refund amount by the difference resulting from the regular price of the products outside the set.
    3. In the case of orders covered by a promotional campaign containing a free product, if after the return the order no longer meets the promotion conditions entitling the Customer to receive the free item, the Customer is also obliged to return the free product. Otherwise, the value of the free product may be deducted from the refund amount.
    4. The Customer will be informed by email about the acceptance of the return by the Seller.
    5. In the case of an exchange of Goods, the Customer is requested to contact the Customer Service Department at contact@lebrand.pl.



    §8. Other rights and obligations of the Parties

    1. The Customer declares that all information provided by them in any form during the use of the Online Store and during the processing of the Order and the potential complaint process is true and in accordance with their best knowledge.

    2. The Company has the right to temporarily suspend the placement of Orders in the Online Store for the duration of technical maintenance and service modernization work.

    3. The Company has the right to withdraw from the execution of the Order at any time, in particular in the event of a breach of the Terms and Conditions by the Customer, specifically the provision of incorrect personal data, company data, or payment-related data by the Customer. Regardless of the above, the Company is entitled to take appropriate actions in the event of discovering a breach of generally applicable laws by the Customer.


    §9. Dispute resolution


    1. In the event of a dispute arising in connection with the performance of the Contract, the Parties will strive to resolve the dispute amicably.

    2. The Consumer may use the online consumer dispute resolution platform (ODR platform), in accordance with Regulation of the European Parliament and of the Council (EU) No 524/2013 of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Regulation on consumer ODR). The European ODR platform is intended to facilitate independent, impartial, transparent, fast, and fair out-of-court resolution of disputes between consumers and entrepreneurs concerning contractual obligations arising from online sales or service contracts concluded between consumers residing in the European Union and entrepreneurs established in the European Union. The Consumer can submit their complaint, for example, via the EU ODR online platform, available at: http://ec.europa.eu/consumers/odr. The use of available out-of-court complaint handling and claim enforcement methods is possible after the conclusion of the complaint procedure and is voluntary – both parties must consent to the proceedings.

    3. Any disputes arising between the Customer and the Company shall be submitted to the courts competent in accordance with the provisions of the Code of Civil Procedure.


    §10. Newsletter


    1. The Customer may consent to receive the Newsletter provided by the Company. The Newsletter is sent only to Customers who have ordered the Newsletter by checking the appropriate box in the Account registration form or order form and have consented to receive commercial information as defined by the Act of 18 July 2002 on the provision of services by electronic means (Journal of Laws of 2019, item 123, as amended) at the provided email address.

    2. As part of the Newsletter service, information in the form of an electronic letter (e-mail) is sent via email to the email address provided by the Customer. The Newsletter contains in particular information about the product offer, current promotions, and other information about products offered by the Store. The Newsletter is sent free of charge.

    3. The Customer may at any time, without giving a reason and without incurring costs, change the indicated email address to which the Newsletter is sent or unsubscribe from the Newsletter by clicking on the Newsletter link placed in the footer of every Newsletter, entering their email address in the appropriate field, and then selecting the "Unsubscribe" button.


    §11. Changes to the Terms and Conditions


    1. The Company reserves the right to make changes to these Terms and Conditions, including to reflect changes in legal regulations, changes in functions offered via the Store, the introduction of new services in the Store, better protection of Customers' interests, clarification of issues raising doubts for Customers, organizational changes on the part of the Company, or the lack of further ability of the Company to provide services under current conditions.

    2. The change in the provisions of the Terms and Conditions cannot lead to the loss of rights acquired by the Customer if they were acquired in accordance with the law.

    3. All Orders accepted by the Store for execution before the date of the change to the Terms and Conditions are executed on the basis of the Terms and Conditions that were in force on the date the Order was placed by the Customer, unless the provisions of the new version of the Terms and Conditions are more favorable to the Customers.

    4. The Company will notify Customers of any change to the Terms and Conditions by sending relevant information to the email addresses provided by them when creating an Account at least 14 days before the planned changes come into effect. The Company will also post information about the change to the Terms and Conditions on the Store's Website at least 14 days before the planned changes come into effect.

    5. If the Customer does not accept the new content of the Terms and Conditions, they should notify the Company within 14 days from the date of receiving information about the change to the Terms and Conditions. Lack of objection within 14 days from the date of notification shall be deemed as acceptance of the new version of the Terms and Conditions in case of doubt.

    6. Changes to the form and nature of operating the Store, in particular changes to the Store's graphic layout or the addition of new functionalities or photos, do not constitute a change to these Terms and Conditions, provided that these changes are not contrary to the provisions of these Terms and Conditions.


    §12. Final provisions


    1. The Store is the property of the Company. All trademarks, service marks, and names provided on the Website are the property of the Company or the right to use them by the Company results from separate agreements with entitled entities. The text, graphic, and IT materials contained on the Store's website are legally protected, in particular by the provisions of the Act of 4 February 1994 on Copyright and Related Rights.

    2. The Store, as well as its individual elements, may not be modified, copied, distributed, or published for commercial purposes, unless the Company expresses prior written consent.

    3. Users of the Store's website and Customers do not have the right, without the prior express consent of the Company, to use materials and works posted on this website under penalty of full liability for damages towards the Company and the authors of individual works.

    4. By starting to use the Store's website, the user bears full responsibility for behavior that violates the law and for any damages resulting from such behavior, also towards third parties.

    5. The minimum hardware requirements enabling the Customer to use the Online Store are as follows: an installed browser Mozilla Firefox version 83 or later or Google Chrome version 87 or later with JavaScript enabled. During the use of the Online Store, Cookies are installed in the Customer's IT system. A condition for using the services provided electronically by the Company is enabling the installation of Cookies.

    6. In matters not regulated by the Terms and Conditions, the provisions of the Civil Code and the Act on Consumer Rights apply.

    8. The Terms and Conditions come into effect on 18.02.2022.