Returns and exchanges
Any product that is in perfect condition and has original tags can be returned or exchanged without giving a reason. The exception are earrings, which cannot be returned for hygiene reasons. In the event of a return of the set, it must be returned in its entirety.
The customer has 14 calendar days from the date of receipt of the shipment to return or exchange. In order for the return or exchange to be successfully finalized, it is necessary to fill in the return/exchange form (available for download HERE ) . This form is sent by e-mail together with the electronic invoice. It can also be filled in and printed in the customer panel, to which you can log in by clicking "account" on the right side of our online storewww.lebrand.pl
If you have any questions or concerns, please contact our Customer Service Department by email at contact@lebrand.pl or by phone at +48 881 587 087.
To order a free return shipment within Poland, please use the DHL label attached to the shipment and follow the instructions on https://dhl24.com.pl/zwroty/ or contact us at contact@lebrand.pl. Otherwise, the buyer will bear the return costs.
You are entitled to one free return label to return your order.
The customer will be informed by email about receipt of the return/exchange product.
The funds for the return of the order will be refunded via a classic bank transfer to the account number indicated in the form within 14 business days of receiving the return.
For detailed information, please see our regulations.